Shipping & Delivery

Welcome to the Luvanyx Shipping & Delivery Policy. This page provides important information about order processing, shipping times, tracking, and common delivery-related situations.

Processing & Estimated Delivery

  • Processing Time: Orders may require up to 3 business days for verification, preparation, packing, and handover to the shipping carrier. Orders placed over the weekend will generally begin processing on the next business day.
  • Delivery Estimate: International shipments typically arrive within approximately 10–20 business days after dispatch. Delivery times are estimates and may be affected by customs clearance, weather, carrier delays, or other circumstances outside our direct control.
  • Shipping Cost: A flat shipping fee of $5.99 USD applies to worldwide orders.
  • Shipping Locations: Orders may be fulfilled through distribution facilities located in the United States, Canada, Australia, and the European Union. Depending on inventory availability and the product ordered, some items may also ship directly from our international manufacturing or fulfillment partners.

Shipment Tracking

  • Tracking Information: Once your order has been dispatched, you will receive an automated shipping confirmation email containing the available tracking details. You can follow your shipment through 17TRACK or the applicable carrier's tracking service. Please allow a few days after dispatch for the first tracking updates to appear.
  • Separate Shipments: If your order contains multiple products, the items may occasionally be shipped separately from different fulfillment locations. In this case, you may receive more than one tracking number.
  • Tracking Not Updating: If your tracking information has shown no movement for more than 7 consecutive days, please contact our customer support team so we can review the shipment status.

Order Changes & Delivery Issues

  • Changes to Your Order: If you need to correct your shipping address or request a change to your order, please contact us within 12 hours after placing the order. Be sure to provide your Order Number and the email address associated with the purchase. We cannot guarantee changes once fulfillment or warehouse processing has begun.
  • Unsuccessful Delivery: If the carrier is unable to deliver your package, it may be held at a local postal office or collection location. Please follow the carrier's instructions and collect the package within the required timeframe. Luvanyx is not responsible for packages returned because they were not collected on time or because an incorrect or incomplete shipping address was provided.
  • Customs, Duties & Taxes: Customers are responsible for any applicable customs duties, import fees, tariffs, or local taxes charged by the destination country or region.
  • Lost or Stolen Shipments: If a package is officially confirmed as lost in transit by the shipping carrier, we will provide a replacement at no additional cost. Once tracking confirms that an order has been “Delivered,” Luvanyx is not responsible for packages that are lost or stolen after delivery.

For additional assistance with shipping or delivery, please contact us at support@luvanyx.com and include your Order Number so our team can review your request.

Contact Us

Brand Name: luvanyx

Company: Speaksa INC

Email: support@luvanyx.com

Customer Support: +1 386-852-0800

Business Address: 1025 Ogden St 
Denver CO 80218 
US