Return & Refund Policy
Welcome to the Luvanyx Return & Refund Policy. If you experience an issue with your purchase, please review the policy below and contact us at support@luvanyx.com for assistance.
Final Sale
Purchases made through Luvanyx are generally considered final sale. We do not accept returns due to a change of mind, personal preference, or other standard return reasons, and we do not provide routine product exchanges.
Exceptions may be considered when an item arrives with a verified manufacturing defect, is damaged during delivery, or there is a fulfillment error, such as receiving an incorrect item.
Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team promptly so we can review the issue.
- 7-Day Reporting Window: Please inspect your order shortly after delivery. Any eligible claim must be submitted within seven (7) days from the confirmed delivery date.
- What to Provide: Contact support@luvanyx.com and include your Order Number, the email address associated with the purchase, a brief explanation of the issue, and clear photos or videos showing the damage, defect, or incorrect item.
- Resolution Options: Claims are reviewed on a case-by-case basis. If your claim is approved, we may provide an identical replacement, partial refund or credit, or full refund, depending on the circumstances.
Refunds
When a partial or full refund is approved, the applicable amount will be issued to the original payment method used to place the order.
Please allow approximately 7–12 business days for an approved refund to appear on your account or statement. The exact processing time may depend on your bank, card issuer, or payment provider.
Exchanges & Replacements
Luvanyx does not provide standard exchanges for purchased products.
If an item is verified as defective or significantly damaged upon arrival and the claim is approved, we may provide a replacement of the same item when appropriate.
Returns Without Authorization
Please do not send any product back to a warehouse or fulfillment location unless you have received prior written authorization from the Luvanyx support team.
Packages returned without authorization may not be accepted or processed. Luvanyx is not responsible for unauthorized return shipments, and requests for refunds or replacements associated with unapproved returns may be declined.
Contact Us
Brand Name: luvanyx
Company: Speaksa INC
Email: support@luvanyx.com
Customer Support: +1 386-852-0800
Business Address: 1025 Ogden St
Denver CO 80218
US