Welcome to the Luvanyx Help Center. Here you'll find answers to common questions about ordering, payments, shipping, product issues, and customer service.

If you need additional assistance, please contact us at support@luvanyx.com. For questions about an existing purchase, including your Order Number and the email address associated with your order will help our team assist you more efficiently.

1. Orders & Payments

How can I use a discount code?

You can apply an eligible discount or promotional code during checkout.

• Add the items you would like to purchase to your cart.
• Continue to checkout.
• Find the Discount Code or Promo Code field.
• Enter your code and select Apply.
• Confirm that the discount appears in your order total before completing payment.

If you're shopping on a mobile device, you may need to open or expand the order summary to see the discount code field.

What payment methods are available?

We accept payments through several commonly used payment methods, including:

• PayPal
• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Apple Pay
• Google Pay

The payment options shown at checkout may differ depending on your location.

What is the shipping cost?

Standard shipping is generally USD $5.99.

The actual shipping charge may vary based on the destination, available shipping method, or applicable promotion. Your final shipping cost will be shown at checkout before you place your order.

2. Shipping & Delivery

Does Luvanyx offer international shipping?

Yes. Luvanyx ships to many countries and regions through our available logistics network.

Shipping availability may depend on the destination entered during checkout.

When should I expect my order?

Once your order has been processed and dispatched, delivery typically takes approximately 10–20 business days.

Actual delivery times may vary due to the destination, customs processing, weather, local courier operations, or other circumstances affecting transportation.

Where can I track my package?

After your order has shipped, we'll send you a shipping confirmation email with the available tracking information.

You can use the tracking number provided to follow the progress of your shipment through the relevant carrier or parcel tracking service.

Why isn't my tracking information updating?

Tracking details may take approximately 24–48 hours after shipment to appear or update in the carrier's system.

For international shipments, there may also be periods when no new tracking events appear while the package is traveling between processing facilities.

Why did I receive my order in separate packages?

Some orders containing multiple items may be fulfilled separately or shipped from different fulfillment locations.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

3. Changes & Cancellations

Can I update my delivery address?

If your order has not yet shipped, please contact us as soon as possible. We will make reasonable efforts to update the shipping information before dispatch.

Use the subject line:

Urgent: Shipping Address Change

Please provide:

• Order Number
• Email Address used for the order
• Correct Shipping Address

Once a package has already been dispatched, we generally cannot guarantee that its delivery address can be changed.

Can I change the products in my order?

Changes may be possible if your order has not yet entered the fulfillment process.

Please contact our support team promptly and provide:

• Order Number
• Order Email Address
• Details of the item(s) you would like to change

Once warehouse processing has started, we may not be able to modify the order.

Can I cancel my order?

Cancellation requests can generally be considered before an order has been shipped.

If processing has already started, cancellation may no longer be possible, and a handling fee may apply where applicable.

Orders that have already been dispatched cannot normally be cancelled.

4. Product & Order Support

What should I do if my item arrives damaged?

If an item arrives damaged, please contact our customer support team as soon as possible.

To help us review the issue, please provide:

• Order Number
• Order Email Address
• Clear photos or videos of the damaged item
• A photo showing the package shipping label

Our team will review the information and assist you with an appropriate resolution.

What if I receive a defective item?

If you believe an item has a defect, please contact us and include:

• Order Number
• Order Email Address
• A brief description of the issue
• Clear photos or videos showing the problem

We'll review the information provided and advise you on the next steps.

What if an item is missing or I received the wrong product?

If something is missing from your order or you receive an incorrect item, please contact us promptly.

Please provide:

• Order Number
• Order Email Address
• Photos of the item received, where applicable
• Details of the missing or incorrect item

Our support team will review the order details and work with you to resolve the issue.

5. Order Emails & Tracking

I can't find my order confirmation. What should I do?

First, check your Spam, Junk, or Promotions folders, as automated order emails may occasionally be filtered there.

If you still cannot locate your confirmation, contact our support team with your order information. Once we verify the purchase details, we can assist you with the confirmation.

When will I receive my tracking number?

Tracking details are typically provided within 1–2 business days after your order has been processed for shipment.

If you haven't received tracking information after this period, please check your spam or junk folder before contacting our customer support team.

6. Company Information

Brand Name: luvanyx

Company: Speaksa INC

Email: support@luvanyx.com

Customer Service Phone: +1 386-852-0800

Business Address: 1025 Ogden St 
Denver CO 80218 
US